This Privacy and Accessibility Policy (“the Policy”) outlines how Lucas Home Loans, including its affiliates (“Lucas Home Loans” or “we” or “us” or “our”), collects, uses, and protects personally identifiable information provided by consumers (“you” or “your”) while using our website. Lucas Home Loans may share your personal information collected from you or other sources to process your loan, manage your account, or offer products or services through our affiliates or third-party service providers.
We are committed to safeguarding the privacy and confidentiality of your personal information. We maintain physical, electronic, and procedural safeguards that comply with federal, state, and applicable laws to protect your information from unauthorized access, alteration, or destruction. Access to your personal information is restricted to individuals who need it to perform their job functions.
This website is owned, managed, and maintained by Lucas Home Loans. By using this website, you consent to the terms of this Policy.
This Policy applies to current and former customers of Lucas Home Loans. If we change our privacy practices in a way that allows us to share additional information about you or disclose it to additional parties, you will be notified in advance.
This Policy outlines the types of personal information we may collect, how we use or share it, and how you can limit the sharing of your information.
The types of personal information we collect and share depend on the product or service you have with us. This information can include but is not limited to the following:
Loan-related personal information is stored in our Loan Origination System (LOS), which includes detailed logs of all records created or edited. The LOS is a cloud-based, hosted system used widely in the mortgage lending industry. Lucas Home Loans follows LOS procedures for data management, including data extraction and deletion, in compliance with applicable laws.
We collect anonymous data such as date, time, and activity on the website prior to submitting an application or contact form. Once you submit your information, it will no longer be anonymous.
Cookies are small text files that enhance your experience on our website. We use cookies to:
You can reject cookies, but doing so may limit your ability to use certain areas of our website. For more details on cookies, visit http://www.aboutcookies.org.
Your telephone communications with us may be monitored or recorded.
We may share your personal information without your consent as permitted by law. This includes sharing with:
We may disclose your information to companies performing marketing services on our behalf or financial institutions with joint marketing agreements.
We restrict access to your personal information to employees and agents who need it to provide services. We use security measures, including physical, electronic, and procedural safeguards, to protect your data.
Our website may include links to third-party websites. These sites operate independently and have their own privacy policies. Lucas Home Loans is not responsible for the privacy practices of other websites.
Our website may feature publicly accessible blogs. Information you post in comments may be read and used by others. To request removal of your information, contact us at [Insert Email Address].
By submitting your information on our website, you consent to:
Lucas Home Loans complies with COPPA and does not knowingly collect information from individuals under 18 years of age.
You may opt-out of sharing or limit how we contact you by:
We reserve the right to update this Policy at any time. Changes will be posted on this page and dated accordingly. Periodically review this page for the latest updates.
For questions or concerns about this Policy, contact us at:
Lucas Home Loans is committed to ensuring our website complies with WCAG 2.0 standards up to Level AA. If you encounter accessibility issues, please contact us by:
We will provide the information through alternative communication methods consistent with applicable law.
While we strive to ensure accessibility, some limitations may exist. Contact us for alternative solutions if you encounter any issues.
Last Revised Date: 1/22/2025